Careers

Job Brief:

This position will primarily address water intrusion issues at the roof, chimney, and foundation locations. We are looking for a self-starter field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Providing service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with the technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements

• Proven field service experience in water intrusion repairs
• Ability to troubleshoot, test, and repair leak locations
• English literacy
• Ability to work flexible hours and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Technical degree or certification (preferred, not required)