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Job Brief:

This position will primarily address water intrusion issues at the roof, chimney, and foundation locations. We are looking for a self-starter field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

  • Providing service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on-site installation, repair, maintenance, and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safe manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with the technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Proven field service experience in water intrusion repairs
  • Ability to troubleshoot, test, and repair leak locations
  • English literacy
  • Ability to work flexible hours and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical degree or certification (preferred, not required)